Refund Policy – Grabshopzio

At Grabshopzio, we strive for your complete satisfaction. Here’s what you need to know:

Return Window: You may request a return or refund within 30 calendar days of the product’s delivery date.
Condition: Returned items must be unused, in original condition, complete with all packaging, tags, accessories, manuals, and promotional freebies.
How to Initiate: Submit your request via our “Contact” page or email us at support@grabshopzio.online. Please include your order number, item name, reason for return, and a photo (if applicable).
Processing Time: Once received and inspected, refunds or replacements are processed within 5–7 business days.

To ensure a smooth return process, please note:

Only items purchased directly from grabshopzio.online qualify.
Items must be in original condition and packaging.
Non-returnable items include:
- Opened or used beauty products (e.g., skincare, makeup, cleanser), unless they are defective.
- Gift cards, downloadable software, or digital products.
- Items marked as “Final Sale” or “No Returns” on the product page.
- Personalized or customized items, unless they are defective or incorrect.

To process a return, follow these steps:

Request Authorization: Email support@grabshopzio.online or submit through our Contact form with the required details.
Prepaid Labels:
- For domestic (India) returns: We will provide a prepaid return label via email.
- For international returns: You may need to arrange and pay for return shipping. Standard shipping costs will be reimbursed once return arrives in acceptable condition.
Ship Safely: Use tracked and insured shipping methods and retain proof of dispatch. Unfortunately, Grabshopzio cannot be held responsible for lost packages without proof.

Depending on your preference and eligibility:

Full Refund: Issued to the original payment method once the return meets our standards.
Store Credit: If the return is late (beyond 30 days but accepted at our discretion), or lacks complete packaging, we may offer store credit instead.
No Exchanges: We don’t facilitate direct exchanges. Please return the item as per policy and place a new order if needed.

Inspection & Processing: 5–7 business days from receipt of the return.
Payment Method Timeline:
- Credit/Debit Cards: Up to 10 business days (subject to your bank’s policies).
- Digital Wallets or UPI: Typically faster—1–3 business days.
You will receive confirmation via email when the refund is processed.

Our apologies if your order doesn’t meet expectations:

Notify us within 7 calendar days of delivery by emailing support@grabshopzio.online.
Include:
- Order number
- Clear photos of the issue or discrepancy
Upon approval, you can choose:
- A full refund
- Store credit
- A replacement item (subject to availability)
Return shipping will be prepaid in case of supplier fault.

Before Shipping: Orders can be canceled within 2 hours of placement from your Grabshopzio account or by emailing us immediately.
After Dispatch: Regular return policy applies. Please follow the return procedure to request a refund.

Sale or Clearance Items: May be subject to a shorter return window (e.g., 14 days) or marked final sale. Check the product page carefully.
Partial Returns: If returning only part of your order, your refund will reflect the portion returned.
Gift Returns: Gifts may be returned with proof of purchase. Refunds will typically be in the form of store credit to the purchaser, unless otherwise coordinated.

This policy does not override any statutory consumer rights that may apply to your region. For example:

India: Consumer Protection Act (2019) entitles you to replacements or refunds for defective goods.
EU/UK/US: Additional regional consumer protection rights may apply—contact your local consumer protection office if needed.
Changes to this policy will be posted with updated “Last Updated” dates.

Review your order immediately to avoid errors.
Keep all original packaging and tags in good condition.
Use tracked shipping services and keep postage receipts.
Regularly check your email (including spam/junk folders) for updates on your return status.